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Covid-19

Updated September 21 st

COVID-19 Information

The Delaware Lottery’s number one priority is to ensure the safety and health of our players, retail partners, and Lottery staff. We are continually monitoring the COVID-19 situation and using the latest information from the CDC and Delaware Department of Health & Services to make the best decisions we can. Hours and staffing are adjusting as we plan for the coming days, weeks, and months. We know our players are interested in knowing how their lottery play might be affected. Here is the latest.

ADD YOUR PHONE TO THE COVID-19 FIGHT

Help Delaware slow the transmission of the Coronavirus. Download Delaware’s FREE COVID Alert DE exposure notification app to help protect your neighbors while ensuring your privacy.

*Mobile device needs to support Bluetooth low energy as well as iPhone 63 and newer, or for Androids – Android 6 or higher and iOS 13.5 or higher.

RETAILER

To minimize risk and ensure social distancing, Lottery field marketing staff will not be visiting retailer locations until further notice, except on an as-needed basis. Field marketing staff will be contacting retailers by phone or email to make sure retailer needs are addressed. Retailers can continue to contact their representative via phone or email with any questions. At this time, retailers will continue to receive calls from our Tel Sel staff and ticket orders will be delivered the next business day. Please note: calls may come from an unfamiliar number. Tel Sel representatives will identify themselves and verify information with retailers on each call. However, if you miss the call you may contact the telemarketing representative directly at 1-888-909-4744; if your call is not answered, please leave a message and the Tel Sel representative will return your call as soon as possible. Changes and updates will be posted on this webpage www.delottery.com/covid-19

Cleaning and disinfecting lottery terminals:

isopropyl alcohol (70% solution) is effective and acceptable to use on all terminal touchscreens and cabinets. This is the only product that is approved for use on terminals.

IMPORTANT: ENSURE YOU ARE USING ISOPROPYL ALCOHOL

Important considerations before cleaning / disinfecting equipment

  1. Power the terminal down.
  2. Always wear gloves when working with cleaning solutions and disinfectants.
  3. Select only non-abrasive cleaning cloths to avoid scratching touchscreens.
  4. Do not get liquids inside the unit. If liquids get inside the unit, have a qualified technician determine whether it is safe to power the unit back on.
  5. Avoid highly concentrated (70%+) alcohol, bleach or ammonia solutions, as these may cause discoloration.

If surfaces are dirty, they should be cleaned prior to disinfection.

More Covid-19 information can be found at DPH COVID-19 site: https://www.dhss.delaware.gov/dhss/dph/epi/2019novelcoronavirus.html and the CDC on disinfecting procedures for Coronavirus Disease 2019 (COVID-19) can be found here: https://www.cdc.gov/coronavirus/2019-ncov/community/home/cleaning-disinfection.html

OFFICES / CLAIMING A PRIZE

If you have a winning lottery ticket, we strongly encourage you to mail your ticket to the Delaware State Lottery Office via certified mail to the address on the back of the ticket for redemption. Please sign and clearly print the requested information on the back of your ticket. If using the mail, please complete a Delaware Lottery Claim Form, and allow 1-2 weeks for processing. We recommend making a copy of the front and back of your ticket to keep for your records (or take a clear photo of the front and back, using a smartphone), and then use certified or registered mail to track the envelope. To receive winnings by mail, send original ticket(s) and claim form in an envelope addressed to the address on the back of your ticket.

Alternately, you may present your ticket to the State Lottery Office located at 1575 McKee Road, Suite 102, Dover, DE. Our current claiming hours are from 8:00 a.m. to 4:00 p.m. Monday thru Friday. If you have any questions, please call 302-739-5291.

Please visit this webpage (delottery.com/Claim-Prizes) for the most up to date information on Lottery and before coming to the State Lottery Office to redeem a winning ticket. Any updates or changes will be posted to the webpage.

The Division of Revenue is resuming lottery ticket cashing service at both the Wilmington and Georgetown locations on an appointment-only basis. The Dover DOR location will not be cashing lottery tickets at this time due to its closer proximity to the Lottery office in Dover.

Appointments will be available every half hour from 8:30 through 3:30. To schedule an appointment to cash a lottery tickets, winners should call The Division of Revenue directly. For the Wilmington office call (302) 577-8162. For Georgetown call (302) 856-5358.

SPORTS LOTTERY

The Delaware Lottery office is no longer accepting walk-in claims for winning Sports Lottery tickets. To claim a prize, please mail your ticket to the Delaware Lottery office.

MEGA MILLIONS JACKPOT CHANGES

REVISED POWERBALL JACKPOT CHANGES

DRAWINGS

Drawings for all games will continue as scheduled.

LICENSING

There will be no new licensing of Delaware Lottery Retailers during this time.

QUESTIONS

You may call 302-739-5291 or send us a question through our Contact Us form. The player information line remains open, 1-800-338-6200.

Get Winning Numbers delivered right to your inbox!

Vernon Kirk
Director,
Delaware Lottery

Play Responsibly — If you or someone you know has a gambling problem, call the Delaware Council on Gambling Problems Helpline: 1-888-850-8888 or visit DEProblemGambling.org.

It’s the Law — You must be 18 years of age or older to purchase Delaware Lottery tickets. You must be 21 years of age or older to play Video Lottery, Sports Lottery, Table Games and Internet Games.

For winning numbers and other Delaware Lottery information, call 1-800-338-6200.

Winner privacy is our policy.

© 2021. Delaware State Lottery. All rights reserved.

Covid-19 Updated September 21 st COVID-19 Information The Delaware Lottery’s number one priority is to ensure the safety and health of our players, retail partners, and Lottery staff. We

Claim Prizes

The Delaware Lottery office is no longer accepting walk-in claims for winning Sports Lottery tickets. To claim a prize, please mail your ticket to the Delaware Lottery office.

Congratulations!

So you’ve won a Lottery prize* — terrific! Here’s how to claim your prize:

1. First — and most important — sign the back of your ticket using an ink pen. Signing the back of a Lottery ticket identifies you as the Owner of that ticket for all legal purposes related to prize payment. Once signed, ownership of a ticket cannot be changed or transferred.

2. If your prize is $599 or less, take your ticket to any Delaware Lottery Retailer to claim your prize or mail your ticket to the Delaware Lottery Office. Be sure to print your name and address clearly on the back of your ticket. Fill out the claim form below and make a copy of the ticket(s) and claim form (or take a clear photo of the front and back, using a smartphone) for your records. To receive winnings by mail, send original ticket(s) and claim form in an envelope addressed to the address below.

3. If your prize is $600 to $5,000, you can claim your prize during business hours at any of these redemption centers. (Please bring a photo I.D. with name and address and your Social Security card with you.):Click here for claiming information. Select Retailer Locations may cash up to $2,500.

The Division of Revenue is resuming lottery ticket cashing service at both the Wilmington and Georgetown locations on an appointment-only basis. The Dover DOR location will not be cashing lottery tickets at this time due to its closer proximity to the Lottery office in Dover.

Appointments will be available every half hour from 8:30 through 3:30. To schedule an appointment to cash a lottery tickets, winners should call The Division of Revenue directly. For the Wilmington office call (302) 577-8162. For Georgetown call (302) 856-5358.

Click here for all Sports Lottery claims

4. If your prize is $5,001 or more, you can claim your prize at the Delaware Lottery Office any business day from 8 a.m. to 4 p.m. Please bring a photo I.D. (with name and address) and your Social Security card with you.

The Delaware Lottery Office is located at:

Access directions to any of these locations or go to mapquest.com for a downloadable map.

And remember, these rules apply to all prize claims:

  • All winning tickets are bearer instruments.
  • Tickets are void if mutilated, altered in any way, illegible, or incomplete. The Lottery is not responsible for torn, stolen or lost tickets.
  • Delaware State Lottery is not responsible for paying winning tickets resulting from any system or terminal malfunction.
  • A physical ticket must be presented for all prize claims. (No photos will be accepted)
  • Drawing game prizes must be claimed within one year from the date of the drawing. Instant Games prizes must be claimed within one year of the announced End of Sales.
  • All winning Delaware Lottery tickets are subject to Delaware Income Tax.
  • Prizes with a value of more than $5,000 are subject to Federal withholding at time of claim.
  • Please bring a photo I.D. (with name and address) and your Social Security card with you.
  • If you mail your ticket to the Delaware Lottery Office, allow up to 15 working days for processing.
  • Claims arising from MEGA MILLIONS® lottery tickets sold by Delaware must be pursued consistent with Delaware and MUSL rules as the sole and exclusive remedy of claimant.

Note: All winning POWERBALL®, MEGA MILLIONS® and LOTTO AMERICA℠ tickets must be redeemed in the state/jurisdiction in which they are sold.

*All tickets, transactions and winners are subject to the rules and game procedures of the Delaware Lottery and state law.

Get Winning Numbers delivered right to your inbox!

Vernon Kirk
Director,
Delaware Lottery

Play Responsibly — If you or someone you know has a gambling problem, call the Delaware Council on Gambling Problems Helpline: 1-888-850-8888 or visit DEProblemGambling.org.

It’s the Law — You must be 18 years of age or older to purchase Delaware Lottery tickets. You must be 21 years of age or older to play Video Lottery, Sports Lottery, Table Games and Internet Games.

For winning numbers and other Delaware Lottery information, call 1-800-338-6200.

Winner privacy is our policy.

© 2021. Delaware State Lottery. All rights reserved.

Claim Prizes The Delaware Lottery office is no longer accepting walk-in claims for winning Sports Lottery tickets. To claim a prize, please mail your ticket to the Delaware Lottery office. ]]>