Service lotto hessen
eLeader supports mobile and remote work in LOTTO Hessen
LOTTO Hessen is a German provider of lotteries such as Lotto or Eurojackpot. As part of its activity, the company participates in programmes fostering the development of culture and sport in Hessen (Germany). CPM Germany, providing LOTTO Hessen with a field force and hotline, chose the SFA eLeader Mobile Visit system. Among many applications of the system, it was important that it would enable representatives to carry out their operations remotely.
Implemented with the German branch of the CPM agency, the project provides mobile workers with a tool for seamless processing of orders to points and resources control. This seamlessness is achieved through integration of key business process elements with LOTTO Hessen’s system, thus reducing the risk of shortages of brochures or marketing materials.
Mobile Visits is a well thought out software solution, that by now could handle every task I asked eLeader to implement. The amount of user self-administrable tasks and options is outstanding.
Last but definitely not least the solution focused mindset of the project managers should be mentioned and the ease in communication highlighted.
Lars Thomas from CPM
Besides usual scheduled visits a distinguishing feature here is the modelling of the process of remote identification of cases that require a representative’s visit at the client’s location (the so-called “hotline”). Thanks to the combination – within the eLeader Mobile Visit application – of functionalities typical of call centers with mobile functionalities, a number of duties can be handled on an ad hoc basis through remote consultation, and a representative is only sent if their physical presence is necessary. This solution both optimizes the resources and mitigates the risk of bottlenecks in crisis situations.
eLeader Mobile Visit is an SFA / FFM / RSE-class system supporting the organization of the workflow in the field and the implementation of sales and marketing strategies. For the purposes of the implementation described above, the mobile version of the system for iPads was chosen.
Lotterie-Treuhandgesellschaft mbH Hessen: Service providers and supporters of Hessen
The Lotterie-Treuhandgesellschaft mbH is a modern service provider with headquarters in Wiesbaden. This holding company of the state of Hessen is responsible for the management of the LOTTO, football pool betting, the ODDSET sports betting service, the supplementary lotteries Super 6 and Spiel 77 (Game 77), the instant lotteries, the number lottery KENO as well as the private lottery GlücksSpirale (LuckSpiral). In 2009, LOTTO Hessen earned revenues of 581,4 million euros and it employs around 190 people. They manage the sale of products, professional CRM, sustainable quality management at points of sale as well as logistical and technical processes. Around 1.7 million lotto and betting orders are processed weekly under the highest security precautions. They arrive at the Wiesbaden central computer online from a network of around 2,000 points of sale. Out of all lotto and betting entries, almost 282 million euros were paid out as prize money in 2009. Furthermore, around 97 million euros were passed on to the state of Hessen as direct aid for sports, culture, social events and the preservation of historical monuments. The state received a further 100 million euros in the form of betting and lottery taxes; 41 million euros went directly to social, cultural and educational institutions as well as associations for the promotion of sports.Lotterie-Treuhandgesellschaft mbH Hessen: Service providers and supporters of Hessen The Lotterie-Treuhandgesellschaft mbH is a modern service provider with headquarters in Wiesbaden. This ]]>