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Tennessee Lottery temporarily closes in-person prize claim centers, offers alternatives due to COVID-19

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NASHVILLE — The Tennessee Lottery is temporarily closing its in-person prize claim centers at its Nashville headquarters as well as its district offices across the state amid the COVID-19 crisis.

But winners of less than $600 can still claim their cash prizes at retailer locations, officials said.

And anyone who wins $600 or more isn’t entirely out of luck when it comes to claiming a prize, although it will take longer: Lottery officials say those winners can mail those winning tickets to the lottery headerquarters. The same applies to those winning prizes less than $600, as well.

Tennessee Education Lottery CEO Rebecca Hargrove said the move stems from general provisions in Gov. Bill Lee’s Executive Order 17, as well as in directives issued by Metro Nashville Mayor John Cooper.

District offices are are tentatively scheduled to resume normal business operations on April 6.

“The most important thing right now is for all our players to take the appropriate precautions to stay safe and healthy,” Hargrove said in a news release. “Players with winning tickets can rest assured their prizes will be paid if postmarked prior to the end of the claim expiration period.”

Players should remember to sign the back of their tickets. And lottery officials also suggest winners may want to use registered mail when mailing claims.

Winners mailing in claims for draw-style games must have them postmarked within 180 days of the official winning draw date for that ticket.

Mail-in claims for instant games must be postmarked within 90 days of the announced instant game end date. Players should visit tnlottery.com for additional details.

Drawings will continue as scheduled, and instant ticket games will continue to be delivered to retailer locations. By law, the prize expiration date cannot be extended.

A claim form is not required for claims of prizes less than $600 made by mail. Players should sign the back of the ticket and include their name and address either on the ticket or on a separate piece of paper, lottery officials say.

NASHVILLE — The Tennessee Lottery is temporarily closing its in-person prize claim centers at its Nashville headquarters as well as its district offices across the state amid the COVID-19 crisis.

Private: How to Claim

Lottery Player Claim Checklist

  • SIGN your ticket at time of purchase.
  • Check your ticket BEFORE leaving the store to make sure you have the correct ticket or replacement ticket.
  • Check all of your instant and drawing-style tickets to see if you are a winner BEFORE handing it to a Lottery retailer. Just scan it at one of our Lottery ticket checkers located in most of our 5,000 retailer locations. Or, download our TN Lottery App with ticket-checker, and see if you are a winner using your mobile device. Available free at the App Store in iTunes or Android Google Play.
  • You can also check your drawing-style tickets by finding winning numbers at tnlottery.com, in major state newspapers, or via our Player Services Hotline.
  • When a Lottery retailer validates your ticket, watch the Lottery screen for important information.
  • Listen while your ticket is validated. If your ticket is a winner, the terminal will play one of three musical tunes.
  • Ask your retailer for a copy of the validation receipt after cashing your ticket.
  • All instant tickets must be claimed 90 days after the official end of game date.
  • All drawing-style tickets must be claimed within 180 days after the drawing date on which the prize was won.
  • The Tennessee Lottery is not liable for lost, stolen or damaged tickets.

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© Tennessee Education Lottery Corporation 2021.

Private: How to Claim Lottery Player Claim Checklist SIGN your ticket at time of purchase. Check your ticket BEFORE leaving the store to make sure you have the correct ticket or ]]>